General Privacy Policy

Your privacy is important to Lean App S.A. de C.V. & Monitor USA, INC., (“MonitorApp®”). This privacy policy (“Policy”) applies to the MonitorApp® Web Sites (“Websites”). This Policy explains how your information is collected, used, and disclosed by MonitorApp® . If you have questions or complaints regarding our privacy policy or practices, please contact us at contact@monitorapp.io

PERSONAL INFORMATION COLLECTED

We collect information from you in various ways when you use or Sites and Applications. We may collect personal information you directly provide on our Sites. In addition, we may collect personal information from you as a user of our Applications. Information we may collect includes name and email address. In addition, when you visit our Sites some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. That information includes your computer’s Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer’s operating system, date & time and information about the usage and activity on our Sites. We use this information, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user-base as a whole.

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We may automatically collect certain information through the use of “cookies”. Cookies are small data files that are stored on your hard drive by a Web site. Among other things, the use of cookies helps us to improve our Sites and your experience. We use cookies to see which areas and features are most popular, show the correct platform language, to count the number of computers accessing our Sites, to personalize your experience, and to remember your preference. We link the information we store in cookies to any personally identifiable information you submit while on our site. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of our Sites. The use of cookies by our service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our service providers use session ID cookies to collect data in order to enable us to provide a better user experience.

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USE OF PERSONAL INFORMATION WE COLLECT

We use your personal information to provide you with services, to operate and improve our Sites and Applications, to send you messages, and for other purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use the information we collect from you on our Sites and Applications.
To register for an account with us to install an application; to personalize and improve your experience on our Sites and with our Applications;
To respond to comments and questions and provide customer service;
To deliver service messages and other services and content you request and to send information related to accounts and services including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
To send you information about new promotions, products, and services offered by MonitorApp® and our selected partners; and to conduct an aggregated analysis of the performance of our applications.

MonitorApp® may store and process personal information in the United States, Mexico, France and other countries.

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INFORMATION COLLECTED

First of all, it is important to mention that all the data collected is the client's property and can be delivered annually in the form that the client requires or once the contract is completed. In order to provide you with use of our Products, we may gather and process some or all of the following information:
Product Generated Data: When you use some Products, or equipment which is connected to our Products, our servers automatically record information that the Product sends. These server logs may include information such as your use of Product (“sensor”) (or the machines with interface with a Product), Internet Protocol address, other addressing information, the date and time of your use and an authentication token used to validate the identity of you and your device. In general, Product Generated Data does not include specific information provided by an individual, but only reflects the use by an individual operator of a piece of equipment relating to the operation of that equipment.

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USE OF COLLECTED INFORMATION

Our primary purpose in collecting information is to translate data into insights and actions for manufactures, and provide you with an efficient user experience. We may use the information defined in this Privacy Policy to: provide the Product and any customer support you request; resolve disputes, collect fees, and troubleshoot problems; enforce our contractual agreements; customize, measure and improve our Products; inform you about updates; compare information accuracy, and verify your identity; provide other services for you as described when we collect the information. In addition, although initially we are not initially doing so, if we choose to provide you with promotional offers or advertising, we may use your information in order to provide you with such items. We also use the information for the following activities:

The data that we collect can be used to train special algorithms to generate valuable information about the company status.
Generate visualization tools, in order to share the information to the company in better ways.

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SHARING OF PERSONAL INFORMATION

We use third parties such as email service providers to send out emails on our behalf, a company to provide our forums and employment resources company to process your job applications. When you sign up for our service, we will share the personal information you provide only as necessary for the third party to provide that service. We do not share your personal information with third parties other than as described above and as follows: with third party vendors, consultants and other service providers (“Service Providers”) working on your behalf and needing access to the information to carry out their work; to (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of Monitor, our agents, members and others including to enforce our agreements, policies and terms of use, or © in the good faith belief that disclosure is needed to respond to an energy or protect the personal safety of any person; and in connection with any merger, sales of company assets, financing, or acquisition of all or a portion of our business to another company. In any such event, we will provide notice if your data is transferred and becomes subject to a different privacy policy.

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SECURITY OF YOUR PERSONAL INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as e-mail) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). MonitorApp® takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable. If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.

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CHOICE ABOUT USE OF YOUR INFORMATION

You may “opt-out” of receiving promotional emails from MonitorApp® by following the instructions in those emails. You may also send requests relating to promotional messages and your permission of sharing information with third parties for their marketing purpose by emailing contact@monitorapp.io Opt-out request will not apply to transnacional services messages, including messages about your current MonitorApp® account and services.

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UPDATING AND ACCESSING YOUR PERSONAL

If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing contact@monitorapp.io. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, request that we no longer use your information to provide you services or delete your personal information, contact us at contact@monitorapp.io. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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LINK TO OTHER SITES INFORMATION

Our Site includes links to other Web sites whose privacy practices may differ from those of MonitorApp® . If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

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FORWARD TO A FRIEND

If you choose to use our referral service to forward one of our news tellers to a friend, we will ask you for your friend’s name and email address. We will automatically forward your friend the email as requested by you. MonitorApp® stores information for the sole purpose of sending this one-time email and your friend’s email address will only be used to forward this email to them, and will never be available to anyone else. If you wish to request that your personal information no longer be used to receive these emails you may opt out of receiving these emails by clicking the unsubscribe link at the bottom of the email.

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TESTIMONIALS

We post customer testimonials and performance graphs on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed you may do so by emailing us at contact@monitorapp.io.

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CHANGE OF POLICY

MonitorApp® may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date above. If there are material changes to this policy, we will notify you by email (sent to the e-mail address specified in your account). We encourage you to review this Policy whenever you visit our Sites or use our applications to understand how your personal information is used. Please refer to any further information you may have to us via contact@monitorapp.io.

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CHANGE OF POLICY

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THE MONITORAPP® TEAM

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Sincerely,

The MonitorApp® Team